ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Customizing Message Template
You can customize the message template for each of the notifications.
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
1. Click Customize Template link beside the notification for which you wish to modify the
content that is being sent.
2. You can change the subject and the message content by typing the text of your choice and
also adding other variables that you wish to display as a part of the subject or message
content. To add more variables, just click the corresponding variable from the list box beside
the respective field.
Junk Mail Notification
Junk Notification Filters prevents unwanted acknowledgements or notifications being sent to
requesters / technicians when an information mail reaches the help desk. These mails are not
requests and do not require any action to be taken.
Say, acknowledgement email like Out of Office replies, notifications that bounce back when the mail
destination is not reachable (because of a wrong mail address) can be stopped from being
acknowledged or notified.
To define a Junk Mail Notification,
1. Click on Edit Criteria link.
2. Define a rule by select the criteria and condition from the drop down combo list.
3. Click Choose.
4. Enter the value in the field provided. Click Save.
5. Click Add to Rule.
6. You can either match all of the following (AND) or match any of the following (OR) criteria.
Select an appropriate radio button.
7. Click Save.
You can also edit or delete the criteria on clicking the appropriate icon.
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