ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Remote Desktop Sharing
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
With multi site support, ManageEngine ServiceDesk Plus has emerged as a globally supported IT
helpdesk software, effectively resolving issues raised from various locations. Sometimes, there may
be issues that require technicians to access machines in remote location say, a SAP related issue in
New York requires immediate attention and your support team is located in California. Likewise, when
a request is raised via phone call, it would be great if the technician can access the requesters
machine from his desk to resolve the issue instantly.
That is where Remote Desktop Sharing comes into play ! Instead of launching a whole bunch of
different softwares to access remote machines, ServiceDesk Plus Remote Desktop Sharing helps you
to access all your scanned workstations and resolve issue in no time !
Browsers compatible for accessing remote desktop
� InternetExplorer (version 5.5 and above)
� Firefox
Accessing Remote Control
1. Click the Asset tab in the header pane.
2. From the Resources block, select Workstations under IT assets. The list of all the
workstations is displayed.
3. Select the workstation you wish to gain remote access.
4. From the workstation details page, click on Remote Control tab. Note: Please note that the
credentials should be configured before selecting the remote control tab. If the credentials are
not configured then the log-in credentials window pops up.
5. Click Save and Remote Control.
The following activities occur on clicking the Remote Control tab from the workstation details page.
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