ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

the same on selecting from the combo box.
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
3. Select the Reported By requester from the list by clicking on the Requester icon .This
opens the requester list page and click the requester title.
4. Select the Technician from the combo box.
5. Select the Due by Date and the Closed Date from the calendar button.
6. Select the affected IT Services from the list by clicking on the icon .This opens the
Services Affected pop up box. Select the affected IT services and Save the changes.
7. Select the Assets Involved with the problem by clicking the icon .This opens the Select
Assets page. Select the Type of Assets or the category of assets to be involved from the
combo box. Ex: Workstations, Routers, Switches and so on. Select the Available Assets
under the selected type from the list and move to Assets involved using >> button. And
Save the changes.
8. If you have any file attachments for the problem click the Attach File button and attach files.
Note: Maximum size of an attachment can be 10MB.
9. Save the changes. A new problem gets added in the problem list view page.
View Associated Problems
You have an option to view the newly added problems or the problems associated to the request.
To view the problem,
1. From the request list view page, click on the request for which you wish to view the problem.
This opens the request details page.
2. Click View Problem button on the right hand side of the request description. (OR) Click
Actions combo box -> View Problem option. This displays the Problems Details page of the
problem added/associated to the request.
Detach Request from Problem
If you want to add another problem to the request then the existing problem has to be detached.
To detach a problem,
1. From the request list view page, click the request you wish to detach the problem. This open
the request details page.
2. Click Actions combo box -> Detach from Problem option. The request is detached from the
problem.
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