ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Forward the Request
To forward a request,
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
1. Log in to the ServiceDesk Plus application using your user name and password.
2. Click the Request tab in the header pane. This opens the request list view page.
3. Click the Title of the request in the requests list page.
4. In the View Request page, click Forward button just below the Request Description.
Alternatively, you can click Forward the Request option under Reply combo box. This opens
the Forward Request form.
5. Enter the e-mail ID of the person to whom you wish to forward the request in the To field. You
can also mark a copy of the forward to others. To do this, enter their e-mail IDs in the CC
field.
6. Edit the Subject and Description of the e-mail.
7. Click Attach a File button to add files as attachments to the mail
8. Click Send. The request is sent to all those whose e-mail ID is mentioned in the To and CC
field. The forwarded requests will be shown in the conversation block.
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