ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

My Schedule
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
My Schedule is a calendar view displaying the number of open requests, problems, changes, tasks
and reminders assigned to a technician for a given month. The calendar also shows the availability of
the technician for a specific day in a given month.
Note: The My Schedule calendar can be viewed by All Technicians.
� The administrator has the ability to view the number of open requests/ tasks/
problems / changes and availability of All Technicians in All Site.
� The Site Admin has the privilege to view the number of open
requests/tasks/problems/changes and availability of technicians only in his site.
� The Technician can view only his open requests/ tasks/ problems/ changes and
availability.
To view the My Schedule calendar,
1. Login to ServiceDesk Plus application using your username and password.
2. In the home page, click Scheduler tab beside My View tab (OR) Click Quick Actions -> My
Schedule under the schedule block. This opens the Schedule Calendar. By default, the
calendar shows the number of open requests, problems, changes, tasks and reminders
assigned to you as shown below,
Schedule Calendar
� The Schedule Calendar shows the current month and year along with the navigation buttons
on the left hand side of the page.
� The Navigation buttons helps to navigate to the previous and the forth coming months.
� The current date is marked in separate border.
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