ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
Adding Notes.................................................................................134
Adding Tasks .................................................................................135
Adding Work Logs ..........................................................................137
Deleting Problem............................................................................138
Associating Incidents to a Problem....................................................139
Associating Changes to Problem .......................................................140
Adding Reminders ..........................................................................141
Viewing Reminders .........................................................................142
Publishing Announcements ..............................................................144
Printing Problem ............................................................................146
Send Notifications ..........................................................................147
CHANGES .............................................................................. 148
Creating New Change .....................................................................149
Forward Schedule of Change............................................................151
Viewing Change Details...................................................................155
Editing a Change............................................................................157
Printing Change .............................................................................158
Adding Notes.................................................................................159
Adding Reminders ..........................................................................160
Adding Work Logs ..........................................................................163
Assigning Technician to a Change .....................................................164
Picking Up Change................................................................................. 165
Closing Change ..............................................................................166
Deleting Change ............................................................................167
Associating Incidents to a Change ....................................................168
Associating Problems to a Change ....................................................169
Publishing Announcements ..............................................................170
Send Notifications ..........................................................................172
Change Planning ............................................................................173
Recommending Change by CAB........................................................174
Approving Change by the Change Manager ........................................176
ASSETS ................................................................................. 177
IT Assets ......................................................................................178
Adding IT Asset..................................................................................... 179
Editing Assets ....................................................................................... 181
Adding Assets to Group .......................................................................... 182
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