ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
5. To view the requesters under the specified criteria, click Preview button. The requesters list
appears in a pop up window.
6. To add another criteria, click the addition button and repeat the similar process. Choose to
match All the conditions (And) or Any one of the condition (Or) from the drop down.
7. Click Save to save the user group and return to the list view. Click Save and Add New, to
save the user group and add another.
The configured User Groups appear while creating a new Service Item, solution,
announcement and request template.
Editing User Groups
1. From the User Groups list view page, click the edit icon beside the user group name to
edit. The Edit User Group form appears.
2. Modify the Name and Description field.
3. You can also alter the existing filters set or add new filters using the criteria and condition
drop down.
4. Click Save, to save the user group and return to the list view. Even while editing, you can add
another user group by clicking Save and Add New button.
Deleting User Groups
1. From the User Groups list view page, enable the check box beside the user group to delete.
2. Click Delete button. A confirmation dialog appears.
3. Click Ok to proceed. The User group is deleted from the list.
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