ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Technician Attributes and xml Response
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
The technician attributes along with their actions should be used as defined below.
Note
1. The technician operations that can be performed through API are adding, updating
and deleting.
2. Only technicians with roles of SDAdmin and SDSiteAdmin can perform add, update
and delete operations.
3. The attributes are case sensitive and should be used as defined.
4. While renaming the button in the sample html form, specify 'operation' as hidden
element.
� Add Technician
� Update Technician
� Delete Technician
Add Technician
The details necessary for adding a technician should be set in HttpRequest parameters and
Httprequest parameter value for operation attribute should be 'AddTechnician'.
targetURL=
"/servlets/TechnicianServlet"
Attributes Comments
target url for Adding technician
operation='AddTechnician' operation command for Adding technician.
name Technician name
employeeId Employee ID of the technician
email Email Address of the technician
phone Phone Number of the technician
mobile Mobile number of technician
smsMailId SMS mail id of technician
costPerHr technician's costperhour
departmentName department name to which the technician is
associated to.
techSiteName site name to which the technician is associated to.
jobTitle Job title of the technician.
associateSites Associated sites of the technician
associateGroups Associated groups of the technician
approvePurchaseOrder Purchase Order Approver
Allowed Values:true,false.
UDF aliases name additional fields should be specified based on their
column names
ZOHO Corp. 516