ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Add Tasks
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
You can view and add tasks related to the incident template on clicking the Tasks tab. This
displays the list of tasks for the template. You can add tasks by clicking Add Task button. To
add task refer Add Task.
Edit Incident Template
You can edit the incident template and also have a preview of the incident templates for a technician
and a requester.
1. Click on the incident template name from the incident template list view page. By default, the
incident template form for a technicians is opened.
2. You can drag and drop fields in the canvas, re-arrange, add/remove and set properties for the
field.
3. You can view the incident template form for a requester if the Show to requester option is
enabled. To view the incident template form for a requester, click the Requester tab on the
top left hand side of the page.
4. In the requester preview page, the fields can only be re-arranged. The header section will be
grayed and hence will be non editable.
5. You can also view and add tasks related to the request by clicking on the Task tab. This
displays the list of tasks for the template. You can also add tasks by clicking Add Task
button.
Delete Incident Template
1. From the incident template list view page, enable the check box adjacent to the template
which you want to delete.
2. Click Delete button, a pop up window appears confirming the delete operation.
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