ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

To cancel leave,
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
1. Click on the leave of the technician that needs to be cancelled from the Technician Availability
Chart. This opens the Mark Unavailability pop-up window.
2. Click on Cancel Leave button. The leave gets cancelled.
Note: If a continuous period of leave is applied, then the entire period will be cancelled.
Viewing Requests
To view the requests assigned to a technician for a particular day,
1. Click on requests on the day of absence of the corresponding technician from the Technician
Availability Chart.
2. From the drop down box, select View Details. This opens the list of all
open request due for that day.
3. Click on the request you wish to see and the request information is displayed in the same
screen.
Backup Tech Chart:
Backup Technician Chart displays information such as absence of leave of a technician, name of the
technician and the backup technician configured through the period. This chart helps to keep a check
on the backup technicians whenever a technician applies for leave. To view the Backup Technician
Chart, click on the Backup Tech Chart link next to the My Schedule link.
Using the Navigation buttons at the left top of the screen one can navigate to the previous and the
forth coming months to get a broader idea about the technicians on leave, their period of absence and
the backup technicians configured for that period.
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