ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Update Technician
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
The details necessary for adding a technician should be set in HttpRequest parameters and
Httprequest parameter value for operation attribute should be 'UpdateTechnician'.
targetURL=
"/servlets/TechnicianServlet"
Attributes Comments
target url for Updating technician.
operation='UpdateTechnician' operation command for Updating technician.
techUserName Technician Name to update
techLoginName Login Name of the technician
techDomainName Domain Name to which technician the technician
belongs
techEmailId Email ID of the technician
userid Technician ID
name Technician name
employeeId Employee ID of the technician
email Email Address of the technician
phone Phone Number of the technician
mobile Mobile number of technician
smsMailId SMS mail id of technician
costPerHr technician's costperhour
departmentName department name to which the technician is
associated to.
techSiteName site name to which the technician is associated to.
jobTitle Job title of the technician.
associateSites Associated sites of the technician
associateGroups Associated groups of the technician
UDF aliases name additional fields should be specified based on their
column names
username Login Name for SDP Authentication
password Password for SDP Authentication
DOMAIN_NAME Domain Name to which the user belongs
logonDomainName Authentication Mode [AD or Local Authentication].
“AD_AUTH” refers to Active Directory Authentication.
“Local Authentication” or empty value refers to Local
Authentication.
Note:
1. While performing the edit operation, technicians are identified based on the order below,
i. The users are first identified based on the 'techLoginName' and 'techDomainName'.
ii. If the 'techDomainName' is not specified, the user is identified based on the 'techLoginName'
with 'techDomainName' as an empty value.
iii. If the technician does not fall under the above criteria, the user is identified based on the
'techEmailid'.
iv. If the technician is unavailable in the above specified criteria, the technician is identified
based on the 'techUserName'.
ZOHO Corp. 518