ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Note:
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
1. The 'assetName' is unique and hence cannot be duplicated and edited.
2. If 'ServiceTag' is specified, then the information provided for the workstation/server is
considered only for that Service Tag and not for the specified asset name.
3. Product Type should be specified as the 'assetType'. This field is mandatory.
4. Product of the asset should be specified as the 'productName'.
5. If the specified 'model' or 'productName' is invalid or empty, then the model is created as
'Unknown ProductType' say, Unknown Workstation.
6. If the specified 'site' is invalid, the workstation/server is associated to 'Not associated to any
site.'
7. If the specified 'vendor' is invalid and if the technician has permission to add a vendor, then
the Vendor is created as specified by the user.
8. The Resource State should be specified in 'assetState'.
9. Workstations/Servers with the 'assetstate' as 'In Use', can be associated to departments,
users or assets.
10. If the 'assetstate' is specified as 'In Use' then the values should be specified in the following
fields, 'assetToAssociate','associateToUser' or 'associateToDepartment'.
11. If the assetState is 'In Use' and if the invalid values are provided for the following fields
'assetToAssociate','associateToUser' or 'associateToDepartment', the state is set to 'In Store'
12. Workstations/Servers in disposed state cannot be assigned users or departments.
13. Workstations/Servers in disposed state cannot be assigned with other assets.
14. Technician with restricted access can create/update workstations/servers only for their
associated site.
15. Technician with restricted access can assign/ associate asset based on his access for that
site alone.
16. To configure the asset additional fields for a workstation, specify the attribute as
'asset_LabelName'
Add Workstation/Server
The sample form to Add Workstations/Servers can be accessed here. The 'AddAsset' operation
performs only the add operation.
The operation status is Success when the workstation/server is added successfully. The xml
response also displays the 'resourceid' and the 'resourcename' along with the message. Click here to
view the xml response.
The operation status is failure if
� The mandatory fields are not specified
� The technician with restricted access is trying to create a new workstation/server.
Update Workstation/Server
The sample form to Update Workstations/Servers can be accessed here. The 'UpdateAsset' operation
performs only the update of existing assets with the information provided.
The operation status is Success when the workstation/server is updated successfully. Click here to
view the xml response.
Save Workstation/Server
The sample form to Save Workstation/Server can be accessed here.
While performing SaveAsset operation, if the asset is already available with the specified criteria, the
asset is updated. Else, a new asset is created with the information provided.
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