ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Delete Business Rule
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
1. From the Business Rule List page, enable the check box beside the Rule Name you wish to
delete.
2. Click Actions drop down button, and select the Delete option. A confirmation dialog opens.
3. Click Ok to proceed with the deletion. If you do not wish to delete the business rule, then click
Cancel.
Organize Business Rules
Organizing the business rules decide the order in which the rule is applied on the incoming request.
You can organize the business rule to appear in a particular order in the list view,
1. Select the site for which you wish to rearrange the order of the business rule from the
Business Rules for combo box.
2. Click Organize Business Rules link at the top tight hand corner of the Business Rules List
view page. A pop-up window opens displaying the list of available business rules in the order
that is appearing in the list view.
3. Select a business rule, and click Move up or Move Down button beside the list.
4. Click Save.
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