ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
� Servers with less than 512MB RAM gives the report of all the servers in your organization
with less than 512MB RAM.
Software
Under software reports you have, Software Reports - Purchased Vs Installed software,
Software by Category and Software by Manufacturer. Under software reports - purchased
Vs Installed software you can view the list of all software purchased vs installed in each of
the workstation in your organization. Under software by category you can view the list of all
software classified under default software category. Under Software by Manufacturer you
can have the tabular view of all software used in your organization listed based on the
manufacturer of the software.
Workstation Summary Reports
Under workstation summary reports you have, Software Summary Report and Hardware
Summary Report. Software summary report provides you with the tabular view of all the
software installed in each workstation. This includes all managed, unmanaged software.
Hardware summary report provides you with all the hardware details of an workstation such
as, memory details, drive information, hard disk information, physical drive information, network
adapters and so on. Thus it gives a complete overview of all the software installed and
hardware details of an workstation.
Audit Reports
Under audit reports you have audit history by workstation, audit history by time line, audit history by
changes. The updated audit reports are available only by scanning the workstation. Audit history by
workstation gives a complete report on the account of all actions taken place in a workstation. This
provides detail report on both hardware and software details. Audit history by time line gives a
detail overview of all actions taken place in a workstation for a specific time period. By default you can
get only the current week report. Audit history by changes gives a complete report on all changes
taken place in a workstation for the current week.
To get the audit report for previous weeks,
1. Click the Edit button. This opens the Custom Reports.
2. From the Date Filter block-> select the Scan Date option from the combo box -> select the
duration by clicking During combo box which provides you with the last week, last month, this
month, this quarter, last quarter or yesterday options to generate reports. (OR) if you wish to
generate reports for a specific time period then select the From and To radio button and
select the dates from the calendar button.
3. Click Run Report button. You can get report for the specified time period.
Resources Reports
Under resources reports you have, resources by product type, resources by vendor, resources types
by site. Resources by product types gives the graphical view as well as the tabular view of all the
resources (assets) available for all default and newly added product types. Resources by Vendor
gives the graphical and tabular view of all the resources in the organization based on the vendor
name. The name of the vendor will be in X-axis and the resource count will be in Y-axis. Resource
Types by Site lists all the available resources in your organization distributed across each sites of
your company.
Contract Reports
Under contracts reports you have reports based on Active contracts, Contracts by Max value,
Contracts by status, Contracts by vendor and Expired contracts. Active Contracts shows all the open
contracts in your organization in a graphical and tabular view. Contracts by Max Value shows all the
contracts which costs above 1000$ will be displayed in both graphical and tabular view. Contracts by
ZOHO Corp. 553