ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
8. Click Save button to save the site details and return to the list view. Click Save and add new
button to save and add another site. If you wish to cancel the operation then click Cancel.
Edit Site
1. From the site list page, click the edit icon beside the site which you wish to edit. The Edit
Site page opens with the existing details.
2. You can modify all the fields in this page.
3. Click Save to save the modified changes and return to the list view.
Even while editing a site, if you wish to add a new site, click Save and Add New button. This updates
the site and reopens the Add Site form.
Delete Site
If the site is being used by a module, the site cannot be deleted. In turn, the site is grayed (marked
inactive) to avoid the further usage of the site. If the site is associated to a Requester, Asset, Request
Template or Preventive Maintenance task, then you have an option to associate a different site to
these parameters.
To delete a site,
1. Select the site you wish to delete by enabling the check box.
2. Click Actions drop down -> Delete Site(s) option. A confirmation dialog appears.
3. Click Ok to proceed.
4. If the Site is associated to a requester, asset, request template or a preventive maintenance
task, Change Site association pop up appears listing the parameters to which the site is
associated.
5. To associate these parameters to a different site, select the site from the drop down. By
default, not associate to any site is populated.
6. Click Associate. The parameters are associated to the newly selected site. The site to be
deleted is marked inactive and will not be populated wherever site is specified.
To bring the site back to active state,
1. Click the edit icon beside the site name.
2. From the edit site page, disable Site not for further usage check box.
3. Click Save to save the site details and return to the list view.
If the site is not used by any module, the site is removed from the site list view.
Auto change of site from inactive to active state:
a. Succeeding an Active Directory import, the grayed out site is automatically
changed to the active state.
b. On performing a CSV Import of Users and assets.
c. Adding and Editing requesters associated to the inactive site through API.
d. Editing a inactive site through API.
Inactive sites will not be auto activated for the following scenarios:
a. Creating requests through E-mail Command for an inactive site.
b. Creating and Editing Requests, Asset, Technician for an inactive site
through API.
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