ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Request Operations
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
The operations on request such as adding new request, updating, closing, deleting and viewing the
existing request are discussed under this section.
To perform operations on the request, the following URL patterns should be used.
For adding request:
http://:/sdpapi/request/
For operations on a specific request:
Contents
http://:/sdpapi/request/
� Adding Request
� Editing Request
� Viewing Request
� Deleting Request
� Closing Request
Adding Request
Say, you are running ServiceDesk Plus with the server name "localhost" in the port "8080". You are
creating a new request for the requester Shawn Adams, who is unable to browse the internet. The
input and output XML format for the above scenario is given below,
To add a new request, the URL is given as:
http://:/sdpapi/request/
So for the scenario above, the URL is: http://localhost:8080/sdpapi/request/
Key Points:
1. The operation name "ADD_REQUEST" should be sent as a "post attribute" with key
"OPERATION_NAME"
2. The technician key should be sent as a "post attribute" with key "TECHNICIAN_KEY"
3. Input is XML string as "post attribute" with key "INPUT_DATA"
Input:
Shawn Adams
Specify Subject
Specify Description
http://localhost:8080/CustomReportHandler.do
ZOHO Corp. 534