ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
6. You can choose the type of text field that you wish to add by selecting the radio buttons. A
Single-line text field allows you to add just a text field. The Multi-line text field allows you to
add a text box where a lengthy description can be added. A Pick List allows you to add a list
menu from which you can select. In all the three cases, you can add default values for the
text field in the space provided for the same.
7. To add items for the pick list, enter the value in the text filed and click Add Item. The value
will get added to the list below. To select the default selected value of the list, click on the
value in the list.
8. To add numeric fields, click the Numeric tab and then enter the label name in the form fields
provided.
9. To add Date/Time fields, click the Date/Time tab and enter the required details.
10. Click Save. A message is displayed saying that the additional field is successfully created.
The new custom fields that you have added will appear in the New Incident form. To delete the userdefined
fields, follow the above steps till the 4th step. Then, delete the label names you wish to
remove and the default entries made for them, and click Save. The respective fields that you deleted
will be removed from the New Incident form.
On adding the field, the newly added fields has to be configured in the Incident Template by Drag and
Drop method. You can also preview your new incident form by clicking the Incident Template link in
the left menu.
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