ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
Multiple exceptions can be added to retain more specific requests by clicking on Add more
exception or by clicking the add icon and providing the necessary parameters.
For example, if you choose the first parameter as “Priority”, the second parameter as “is”, and
the third parameter as “High” from the pop up box, then requests that have high priority will not
be moved to the archived state.
An exception can be deleted by clicking on the cross/delete icon.
Process Schedule:
Schedule the archiving process by entering valid data in the “date”, “hours”, and “minutes” combo
boxes. This can be done by selecting the required date from the calendar pop up box, and the hours
and minutes from the drop down boxes. This process can be executed on a daily basis at the
scheduled time.
If you choose ‘2006-11-20’ from the calendar pop up box, ‘21’ from the hours drop down box, and ‘00’
from the minutes drop down box, then the Data Archiving process takes place at 9 o’clock in the night
of the scheduled date and repeats everyday at the same time.
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