ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Reconcile Workstations
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
The Reconcile Workstations option is to merge two resources and delete one of the resource. This is
essential when the workstations received from a Purchase Order are associated to Departments or
Groups, and on performing a domain scan or a network scan, these workstations are duplicated.
Say, "LD400 - PO # 2[10]" is the workstation purchased and has been renamed as "SDP-dept". On
performing a scan, both the workstations (LD400 - PO # 2[10] and SDP-dept) appear in the List View.
To avoid duplication, you can reconcile the workstations, where LD400 - PO # 2[10] is deleted and
SDP-dept is retained. The reconcile option can be performed from either the PO details page or from
the asset list view page.
To reconcile workstations from the asset list view page,
1. Click the Assets tab in the header pane.
2. Click IT Assets under the Resource block.
3. From the workstation list view, enable the check box beside the workstations to reconcile.
4. Click Actions drop down -> Reconcile option. Click Ok to proceed with the reconcile
operation.
Note: Please note that if both the workstations are received via Purchase Order, then the
workstations cannot be reconciled.
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