ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Approving Change by the Change Manager
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
Only the Change Manager has the authority to approve the change. Any technician with the SD
change manager role permissions can approve the change. A change manager can or could not be a
member of the CAB. If needed the change manager can reject the change though the change is
recommended by the CAB members. It is to the change manager's discretion whether to approve or
reject the change.
Once the change is recommended by the CAB members the Change Manager should Approve or
Reject the change. Except for the Standard Change type all other change type should be approved
the change manager. The standard change type is a pre-approved change type hence it does not
require any approval from the change manager. Only the approved changes will be taken further to
solve the issue.
To Approve the Change by the Change Manager,
1. Log in into ServiceDesk Plus using your user name and password.
2. Click the Changes tab -> click the title of the change to be approved. This opens the change
details page.
3. Click the Approvals tab, you get a link on the top right hand side of the page to approve or
reject the change as shown below,
4. Click the Approve link to approve the change. This opens a dialog box.
5. Specify the comments in the box and Save the details.
6. Text in the link changes as Approved with the change manager name, date and time will also
be displayed as shown below. At any time to reject the change, you can click the reject link
next to the approve link.
In the change details page Approval status of the change would show as Approved in a non
editable format. Also on the top right hand side of the page the Approval status of the change
would change as Approved.
ZOHO Corp. 176