ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
7. Select the Impact, Urgency and Priority of the change from the drop down.
8. Select the Change Type from the combo box. Say Major.
9. Select the Scheduled Start Time and Scheduled End Time from the calendar button.
10. Select the affected IT Services by the change from the list by clicking on the icon . This
opens the Services Affected pop up box as shown below. Select the affected IT services
and Save the changes.
11. Select the Assets Involved with the change by clicking the icon . The Select Assets page
pops up. Select the asset category from Type of Assets drop down. Say, Workstations,
Printers, Routers, Switches, all assets, all site assets and so on. All Assets lists the assets
within your permission scope. Say, John, a technician, is associated to Site1 and Site2. John
has the privilege to view the assets associated to Site 1 and Site 2. So, if John is creating a
change arising in Site 1, the Type of Assets - All Site Assets lists the assets available only in
the selected Site 1 and All Assets lists the assets available in Site 1 and Site 2. Select the
Available Assets under the selected type from the list and move to Assets involved using
>> button. And Save the changes.
12. Specify the Title of the change. The title is a mandatory field.
13. Specify the details about the change in the Description field.
14. If you have any file attachments for the change click the Attach File button and attach files.
Maximum size of an attached file can be 10MB.
15. Save the details. You can see the new change created in the change list view page.
ZOHO Corp. 150