ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Note
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
1. Please note that the administrator alone has the privilege to generate the authentication
key for technicians with login permission.
2. If a login for the technician is disabled, then the technician key is deleted.
3. The operations can be performed based on the Role provided to the technician.
Currently, XML is the supported input and output format. The input data is sent as an XML string
along with the technician key and operation name, while the output is exposed as an XML string.
Generating API Key
The authentication between ServiceDesk Plus and integrated application is through an API key. A
unique key is generated for a technician with login permission in ServiceDesk Plus application.
1. Click Admin -> Technicians icon under User block.
2. If you want to generate the API key to the existing technician, click the edit icon beside
the technician. If you want to generate the API key to a new technician, click Add New
Technician link, enter the technician details and provide login permission.
3. Click Generate link under the API key details block. You can select a time frame for the key
to expire using the calendar icon or simply retain the same key perpetually. If a key is
already generated for the technician, a Re-generate link appears.
The key in the above image is generated for an existing technician. A time frame for the key is
selected which shows the date, month, year and the time (in hours and minutes) when the key will
expire.
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