ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Technician Availability Chart
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
The Technician Availability Chart displays the list of technicians, along with the number of open
requests assigned to them and their availability for a given month. The chart is a matrix view,
indicating the availability of the technician for a specific day. It allows technicians to apply for leave,
edit/ cancel leave and even configure backup technicians when a technician is unavailable.
Note: The Technician Availability Chart is available only for technicians with Admin privileges
such as an administrator and Site Admin.
� The administrator has the ability to view the availability of technicians
and the number of open requests assigned to All Technicians in All
Sites.
� The Site Admin has the privilege to view the availability of technicians
and the number of open requests of technicians only in his site.
To view the Technician Availability Chart,
1. Click on Scheduler tab in the Home page. This opens the Schedule Calendar displaying the
number of open requests, problems, changes, task and reminders assigned to the technician
who has logged in.
2. Click on the Tech Availability Chart link on the right hand side of the page.
3. You can also choose Tech Availability Chart from the Quick Actions link under the header
pane. This opens the Technician Availability Chart.
Technician Availability Chart:
� The Technician Availability Chart shows the current month and year.
� The Navigation buttons on the left top help to navigate to the previous and the forth coming
months.
� The current date in the calendar is marked in blue border.
� By default, for an administrator, the list of all the technicians gets displayed, irrespective of
the Site and Group. Using the "Site", "Group" and "Technician" combo boxes, the
administrator can view the availability of a particular technician in a particular Site.
� For a Site Admin, the list of all technicians in his/her site is displayed irrespective of Groups.
The number of Open Requests assigned to the technicians for a specific date is displayed in
the Chart.
� Unavailability of a technician is indicated in pink colour.
� Company holidays and weekends are marked in other different colours.
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