ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Assigning Technician to a Change
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
Each change will be handled by a technician, who would be responsible for closing the change. If a
change is created for a particular site, then the technician associated to the site is assigned to the
change.
To assign a technician,
1. Click the Change tab in the header pane. This opens the Changes list page.
2. Click the Title of the change for which you have to assign a technician. This opens the
change details page.
3. Click the Actions combo box on the right hand side of the page -> Click Assign Technician
option from the list. This opens Assign Technician to this Change pop up page as shown
below. Select the technician from the list and Assign the change to the technician.
5. Alternatively, you can also assign technician using inline edit option. Click the technician
name shown in the change details block. This opens the drop down box as shown below.
Select the technician from the list and click the icon to select the technician name else
click cancel icon.
You can also assign more than one change at a time to a technician.
To bulk assign changes to technicians
1. In the Changes list page, select the changes to be assigned a technician by enabling the
check box beside left side each of the change title.
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