ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

To raise a service request,
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
1. Select the service item from the catalog. This takes you to the New Service Request form.
The New Service Request form for end-user specific is customized by the Service Manager.
2. Select the parameters such as Status, Level, Mode, Priority, Category, Sub category and so
on, that is available in the template.
3. To select a Requester from the list of users configured in the application, click requester
lookup icon beside the requester name field. The Requester List window pops up. Click
the hyper-linked requester Name. The requester name and details associated with the
requester are populated in the requester details block.
� If the requester list is huge, then click on the Alphabets at the top of the page to view
only a selected group of requesters.
� Conduct an instant search for the requester by entering the search string in Search
Requester List field and click Go.
� If you are aware of any requesters details such as name, login name, department,
email and so on, then conduct a column-wise search using the search icon .
� In addition, add new requester directly by clicking the Add Requester button from the
requester list page.
� Also, you have an option to edit the requester details directly from this page. Click the
edit icon beside the requester name to perform the edit operation.
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