ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Assigning Technician
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
Each problem will be handled by a technician, who would be responsible for closing the problem.
To assign a technician to the problem,
1. Log in to the ServiceDesk Plus application using your user name and password.
2. Click the Problem tab in the header pane. This opens the Problems list page.
3. Click the Title of the problem for which you have to assign a technician. This opens the
problem details page.
4. Click the Actions combo box on the right hand side of the page ->Click Assign Technician
link from the list. This opens Assign Technician to this Problem pop up page as shown
below. Select the technician from the list and Assign the problem to the technician.
5. Alternatively, you can also assign technician using inline edit option. Click the technician
name shown in the problem details block. This opens the drop down box as shown below.
Select the technician from the list and click the icon to select the technician name else
click cancel icon.
You can also assign more than one problem at a time to a technician.
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