ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Adding Work Logs
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
Using this option, the time spent by a technician on a request can be recorded. The total time spent
excludes the time that the request was kept on hold. It takes the time of creation to till the request is
closed.
To Add Work Logs,
1. Log in to the ServiceDesk Plus application using your user name and password.
2. Click the Requests tab in the header pane. From the request list view page, select the
request for which the time spent details should be entered.
3. From the request details page, click Actions drop down -> Add Work Log option.
4. In the Add Work Log pop up, select the Technician resolving this request from the drop
down.
5. Enter the Time (in Hours and Minutes) taken to resolve the request.
6. The Technician Cost per hour will be fetched automatically from the technician details,
which is a non-editable field. If you have already entered the per hour cost of the technician
while adding the technician details, then the details will be fetched automatically. If you wish
to change these values, you can do so manually.
7. The Incident Cost will be automatically calculated taking the (total time spent to resolve the
request * Technician's cost per hour).
8. Specify the Executed Time (date & time) taken to resolve the problem from the calendar
button.
9. Specify any relevant information about the time spent in the description field.
10. Save the details.
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