ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Configuring User Groups
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
You can classify all the ServiceDesk Plus end-users (requesters) within your organization into various
User Groups. In Site based implementation, categorizing users into groups is especially necessary to
prevent users from accessing certain items. The users can be restricted to view certain service items,
solutions, announcements and request template.
For instance, the announcement - Nortel network is down for a day due to maintenance in the site
New York. This announcement is vital for users in site New York alone. A user group is created such
that the announcement is available only to the users associated to site New York. The user group can
also be filtered based on Department, Email ID, Job Title and Name.
To access the user group configuration page,
1. Click Admin tab in the header pane to open the configuration page.
2. Click User Groups icon under Users block. The User Group list view page is displayed
where you can add, edit and delete a user group.
Adding New User Group
1. Click Add User Group link from the User Group list view page.
2. Specify a unique Name for the user group. Say, Sales Team in New York. This field is
mandatory.
3. Enter a short Description about this user group.
4. Set the Filter by selecting the Criteria and Condition from the drop down. Enter the value in
the text field.
You can also perform a search operation for the values using the search icon . A pop up
listing the values for the selected criteria appears. Select a value click ok.
ZOHO Corp. 408