ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Add New Network
Linux, MAC, Solaris, IBM-AIX
1. Click Add New Network link.
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
2. Enter the Network Address. You can either scan the Entire Network say, all workstations
under 192.168.27.0 or particular Range of Network say 192.168.27.0 to 192.168.27.30 by
clicking the corresponding options.
3. Select the Protocol say, SSH or Telnet.
4. If license softwares are installed in Linux and Solaris machines, enable Scan Softwares in
Linux and Solaris workstations check box.
5. If you have enabled SSH, enter the SSH login credentials. If you have enabled Telnet, enter
Telnet Credentials in the Login Name and Password fields.
6. Provide any relevant information pertaining to the network details in the Description field.
7. Click Save. Click Save and Scan now, to save and scan the workstations in the specified
range.
Printers, Routers, Switches and Access Points
1. Click Add New Network link.
2. Enter the Network Address. You can either scan the Entire Network say, all workstations
under 192.168.27.0 or particular Range of Network say 192.168.27.0 to 192.168.27.30 by
clicking the corresponding options.
3. If the Protocol is SSH, enable the corresponding radio button.
4. If SSH is enabled, enter the SSH Login Credentials which provides additional information on
routers and switches.
5. For SNMP discovery of network devices enter the Community String. SNMP is used for
identification of printers, routers, switches and access points. In case of printers the complete
inventory is being fetched using SNMP. In case of routers and switches basic inventory is
being fetched using SNMP and a more detailed inventory is done using SSH or telnet (if
credentials are provided).
6. Provide any relevant information pertaining to the network details in the Description field.
7. Click Save. Click Save and Scan now, to save and scan the devices in the specified range.
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