ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
2. In the Associate Workstation pop-up, select the workstations that you wish to associate
with the requester from the Workstation List and move them to the Associated
Workstations list by clicking the >> button. To dissociate workstations, select the
respective workstations in the Associated Workstations list and click the Delete Requester(s) option. A confirmation dialog is opened.
3. Click Ok to proceed with the deletion. If you do not want to delete the requester, then click
Cancel.
Search Requesters
To search requesters
1. In request list view, click on the alphabet with which the name of the requester starts. This
lists the requesters whose name starts with that
alphabet.
2. If you are unsure of the starting letter, then you can type the name (first name or the last
name, which ever you know) or email ID or any other parameter that will identify the requester
in the field beside the Search Requester List. This lists the requesters whose details
matches the search string that you entered.
You can also search requesters from the Search available on the left menu in the other pages of the
application. From the Search in combo box, select Requesters and type your search string in the
Enter Keyword text field. Click Go or press Enter. The requester names that match the search string
are listed in a separate pop-up window.
Another option to search requesters will be using the column-wise search option. To perform a
column-wise search
1. Click the search icon at the end of the requester list view headers. This opens the search
field just below every column that is visible in the list view.
2. Enter the search key in field under the column of your choice.
3. Click Go. The search results matching the search string(s) are displayed.
Requester List View Customization
To customize the requester list view
1. Click the column edit icon available at the corner of the requester list headers. This opens
the available columns that can be displayed in the list view. All those that are visible currently,
will have the check box beside them selected.
2. To remove a column, disable the check box beside the column name.
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