ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Configuring Holidays
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
You can set the holidays of your organization that is situated in various sites using the Holidays
option available in the Admin page. This has the list of holidays during which the firm would remain
closed and is exclusive of the weekly holiday when the firm does not function. You can also set
repeated holidays such as, New Years Day, to an organization in a site. Thus by doing so you need
not manually add the holiday every year in the Holidays option.
The holiday list along with the operational hours will be used for calculating the expected completion
time of a service request, depending on the priority or SLA applicable to that request. To open the
holiday configuration page,
1. Login to the ServiceDesk Plus application using the user name and password of an admin
user.
2. Click the Admin tab in the header pane.
3. In the Organizational Details block, click the Holidays icon . This displays the Default
Settings of the available list of holidays. You can add, view, edit, or delete holidays for a
particular site.
Add Holidays
Note: The Site Admin can add and view the holidays to the site which he is associated. To
view the holidays in a particular site, select the site from the Holidays for combo box.
If the sites are not configured then the Holidays for combo box will not appear. To configure
the sites refer Sites under Organizational Details block.
To add holidays in a site,
1. Select the site for which you want to add the holiday from the Holidays for combo box. If the
sites is not selected then the holidays gets added under Default Settings.
2. Click Add New Holiday link available at the top right corner of the holiday list page. This
opens the Add New holiday form.
3. Select the Date on which you want to add the holiday by invoking the calendar icon . This
is mandatory field.
4. Enter a brief description of the significance of the holiday in the Description text field.
5. If the holiday occurs every year such as, 25 th December (Christmas), then enable Check if
this is recurring holiday check box. This will automatically add the holiday every year for the
site.
6. Click Save. If you do not wish to add the holiday and would like to get back to the holiday list,
click Cancel.
7. Clicking the View List link on the top right corner of the add holiday form will also take you to
the holiday list view.
Edit Holidays
1. Select the site for which you want to edit the holiday from the Holidays for combo box. This
lists out the holidays for the corresponding site.
2. Click the edit icon beside the holiday Date that you wish to edit.
3. Modify the date and the description of the holiday, and enable/disable the 'check if this is
recurring holiday' check box in the Edit Holiday form.
4. Click Save to save the changes. At any point, if you wish to cancel the operation that you are
performing, click Cancel.
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