ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Creating New Query Reports
1. Click on the Reports tab. This opens the All Reports page.
2. Click New Query Report button. This opens the Query Editor page.
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
3. Select the Table Schema from the combo box say, requests, timespent and so on. Click Get
to view the table schema for the selected option.
4. Specify the title of the report in the Report Title field. This is a mandatory field.
5. Specify the query to be executed for getting reports in the Query field. This is a mandatory
field.
6. The logs will display all error messages on providing any wrong query.
7. Click Run Report to run query report.
Tips
1. Date Formulae: DATE_FORMAT (FROM_UNIXTIME (COLUMN_NAME/1000),'%d-%m-%Y
%k: %i') 'Column Alias'.
2. Minutes Formulae: ROUND ((((COLUMN_NAME/1000)/60)) % 60) 'Minutes'.
3. Hours Formulae: ROUND (((COLUMN_NAME/1000)/3600)) 'Hours'.
4. Compare Date: COLUMN_NAME >= (UNIX_TIMESTAMP (DATE ('2006-07-24 00:00:00')) *
1000).
5. Convert Memory in GB: ((((MEMORY_COLUMN)/1024)/1024)/1024)
6. Default Value For Null Data: COALESCE (COLUMN_NAME, 'Unassigned')
7. Group by: Query statement will be ends with order by
Additional Field tables
1. Request Additional Fields - WorkOrder_Fields
2. Requester Additional Fields - Requester_Fields
3. Technician Additional Fields - Technician_Fields
4. Asset Additional Fields - Asset_Fields
5. Workstation Additional Fields - Workstation_Fields
6. Problem Additional Fields - Problem_Fields
7. Change Additional Fields - Change_Fields
ZOHO Corp. 559