ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Attribute Comment
impactDetails Impact Details
requesttype RequestType
site Site
category Category
subcategory SubCategory
item Item
group Group
technician Technician Name
technicianEmail Technician EmailID
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
UDF Alias Name name of the UDF field specified while creating the field.
username Login Name for SDP Authentication
password Password for SDP Authentication
DOMAIN_NAME Domain Name to which the user belongs. Domain Name needs
to be specified on selecting AD authentication.
logonDomainName Authentication Mode [AD or Local Authentication].
Note:
AD_AUTH refers to Active Directory Authentication.
Local Authentication or empty value refers to Local
Authentication.
1. Requester and Technician is identified based on their UserName and EmailID.
2. While creating a request in Requester Login, the Site field is set with the site of the requester.
3. For a Technician login, Not in Any Site is specified by empty value or 'NULL' for site.
4. While creating request through Requester Login, the Requester is restricted to create request
for the asset associated to him/her only if Show workstations associated to requester in
Self-Service Portal is selected under Admin -> Self Service Portal Settings.
5. If a Technician (with restricted access permissions) creates request for a site unassociated to
him, then the Request Site field is set as 'Not In Any Site'.
6. If a Technician (with restricted access permissions) creates a request for the site specified in
the template, the Request Site field is set as 'Not in Any Site'.
7. While creating a request, if Subject field is left empty, then '(no subject)' is set as subject for
the Request.
8. If a field is not available for a request template but given through API, then the field is
discarded.
9. If the Requester information is not provided, then the logged in user is set as the Requester
for the request.
10. While creating a request, if the mandatory fields specified in Request Template are not
provided, then the request is created with the information provided by RequestServlet and a
System Log is populated with an error message.
The sample form to create request can be accessed here.
The html form is submitted to http://machine_name:Port_Number/servlets/RequestServlet and a
response in xml format displays "Success" message along with the WorkOrder ID.
If the technician creating the request does not have permission to create new requests or has limited
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