ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

My Tasks
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
My Tasks on the right hand side of the home page -> under my view tab-> next to the my requests
summary block, shows all the Tasks assigned to you. These tasks could be added by you as a
personal reminder of the due by tasks. Or it can be the tasks assigned to you by other technicians.
You can also assign tasks to other technicians through this option. On adding the tasks to other
technicians, the added tasks will be listed in their home page under the My Tasks block and the
technicians will be able to view the tasks immediately on logging in to ServiceDesk Plus application.
All your tasks including the requests assigned on your name can be added to this list as My Tasks,
but you cannot maintain the log for the requests entered under my tasks list.
To add My Tasks,
From the ServiceDesk Plus login home page, you have My Tasks block on the right hand side of the
home page. Click the Add New button at the down left corner of the My Tasks block. This opens the
Tasks page. Alternatively, you can also add tasks by clicking -> Add Task
under the Task block.
1. Specify the Title of the task in the given text field. This is a mandatory field.
2. Specify relevant information about the tasks in the Description field.
3. Select the Scheduled Start Time from the calendar button. Also select the Scheduled
End Time for the task from the calendar button.
4. The Actual Start Time and End Time of the task will be entered by the technician doing
(owning) the task.
5. The actual start time and end time is the real time schedule of the task. The scheduled
start time and end time specified by the task owner is a tentative time schedule.
6. Select the Owner (technician) of the task from the combo box.
7. Specify the Status of the task. By default the Status of the task is Open.
8. Specify any relevant comment about the task in the Comments field.
9. If you wish to be reminded of the task previously then select the Email me before option
and select the number of days from the combo box. This option will be selected based on
the scheduled start time.
10. Save the values. You can see the added tasks getting listed under My Tasks block in the
home page as shown below. The tasks will be listed under the tasks tab in ascending
order based on the scheduled start time.
ZOHO Corp. 33