ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Adding Work Logs
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
You can enter the technicians time spent details for the problem using this option. The total time
spent will exclude the time that the problem was kept on hold. It takes the time of creation to till the
problem was closed.
To Add Work Logs,
1. Log in to the ServiceDesk Plus application using your user name and password.
2. Select the Technician Name from the combo box.
3. Specify the Executed Time (date & time) taken to resolve the problem from the calendar
button.
4. The Technician Cost per hour will be fetched automatically from the technician details,
which is a non-editable field. If you have already entered the per hour cost of the technician
while adding the technician details, then the details will be fetched automatically. If you wish
to change these values, you can do so manually.
5. The Incident Cost will be automatically calculated taking the (total time spent to resolve the
problem * Technician's cost per hour).
6. If there are any extra charges specify in the Other Charges field.
7. Using the above two data the Total Charges (Technician Charges + Other Charges) will be
displayed automatically.
8. Specify any relevant information about the time spent in the description field.
9. Save the details.
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