ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Attribute Comment
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
username Login Name for SDP Authentication
password Password for SDP Authentication
DOMAIN_NAME Domain Name to which the user belongs. Domain
Name needs to be specified on selecting AD
authentication.
logonDomainName Authentication Mode [AD or Local Authentication].
The sample form to close request can be accessed here.
A success message appears in xml format on submitting the form to
http://macine_name:Port_Number/servlets/RequestServlet.
AD_AUTH refers to Active Directory Authentication.
Local Authentication or empty value refers to Local
Authentication.
At time if the request ID mentioned does not exist then "WorkOrder not found for ID : 20" appears in
the xml form.
If the technician has restricted access permission or does not have permission to close the request
then a Warning message appears in the xml form.
Delete Request
The 'workOrderID' parameter should be set in the http request parameters along with the 'operation'
command as 'DeleteRequest'. Requester does not have permission for deleting a request.
Attribute Comment
targetURL="/servlets/RequestServlet" Operation target url for deleting Request
operation='DeleteRequest' Operation command for Deleting Request
workOrderID Request ID of the request to delete.
username Login Name for SDP Authentication
password Password for SDP Authentication
DOMAIN_NAME Domain Name to which the user belongs. Domain
Name needs to be specified on selecting AD
authentication.
logonDomainName Authentication Mode [AD or Local Authentication].
The sample form to delete requests can be viewed here.
"AD_AUTH" refers to Active Directory Authentication.
"Local Authentication" or empty value refers to Local
Authentication.
A Success message appears if the technician has permission to delete the request.
If a technician without delete permission or with restricted viewing permission, is trying to delete a
request then a Failure message appears as the xml response.
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