ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Troubleshooting
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
This section gives you solutions for the problems faced while scanning for workstations in
ServiceDesk Plus Inventory module.
1. Either access denied for the user or the remote DCOM option might be disabled in the
workstation.
2. User does not have the access privileges to perform this operation.
3. Remote DCOM option is disabled in the Server machine.
4. Connection to RPC server in the workstation failed.
5. One of the WMI components is not registered properly.
6. Execution failure in the WMI Service of workstation.
7. WMI Service is disabled in the workstation.
8. Request for scan operation rejected by the workstation.
9. Connection to Telnet Service in the workstation failed.
10. Either Username or Password is incorrect in the workstation.
11. Scan operation Timed out.
12. The operation invoked is not supported in the current platform.
13. General failure while performing the operation.
Error
Message
Either access denied for the user or the remote DCOM option might be disabled in the
workstation
Cause This error message is shown when scanning of a Windows workstation fails due to any of
the following reasons:
1. The login name and password provided for scanning might be invalid in the
workstation.
2. Remote DCOM option might be disabled in the remote workstation.
Resolution 1. Check if the login name and password are entered correctly.
2. Check if Remote DCOM is enabled in the remote workstation. If not enabled,
then enable the same. To enable DCOM in Windows 2000 Computers:
1. Select Start > Run
2. Type DCOMCNFG in the text field
3. Click OK.
4. Select Default Properties tab
5. Check the box "Enable Distributed COM in this machine"
6. Press OK
To enable DCOM in Windows XP Computers:
7. Select Start > Run
8. Type DCOMCNFG in the text field
9. Click OK
10. Right Click on Component Services > Computers > My Computer
11. Click Properties
12. Select Default Properties tab in the frame that pops
13. Check the box "Enable Distributed COM in this machine"
14. Press OK
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