ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Creating a New Problem
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
The goal of problem management is to minimize the adverse impact of incidents and problems on the
business that are caused by errors within the IT infrastructure and to prevent recurrence of incidents
related to these errors.
Add New Problem
The new change form can be accessed by two ways in SupportCenter Plus application,
a. Quick Actions drop down
b. Problems tab
Quick Actions drop down
The quick actions drop down is a quick navigator to instantly access the New Problem form. Click
Quick Actions -> Problem under Create New block.
Problems Tab
1. Click the Problems tab in the header pane.
2. Click the New Problem button to open the New Problem form.
3. Specify the user who has requested the problem in the Requested By field. You can also
select the user by conducting a search in the requesters list using the icon .
4. Select the Technician from the drop down. If u have configured Sites in the application, then
Sites drop down appears. Select the Site in which the problem has occurred. The
Technicians associated to the sites gets listed in the technicians drop down.
5. Select the Category, Sub Category and Item from the drop down.
ZOHO Corp. 124