ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

User Survey
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
You can easily configure the customer satisfaction survey to collect information on various key
parameters that you would like to measure about the support team and the response quality. You can
define your own survey and the reports will be generated based on the survey that you have defined.
You can also set the frequency of conducting the survey.
The various survey related configurations that you can perform are
1. Configuring Survey Settings
2. Defining a Survey
Apart from the above the you can also do the following survey related actions:
1. Sending Survey for a Request
2. Viewing the Survey Results
Once you have completed configuring and defining the survey, you can have a look at the preview of
the survey by clicking the Survey Preview link on the left menu or the Survey Preview icon in the
Admin tab.
To access the user survey related configurations
1. Log in to the ServiceDesk Plus application using the user name and password of a
ServiceDesk Plus administrator.
Click the Admin tab in the header pane. The User Survey block is below the Users block.
ZOHO Corp. 477