ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Step 3: Assigning the Role to a Technician
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
Once the specific role for Desktop Central operation is created, enable login permission to the
technician and assign this role. This technician now has the privilege to perform Desktop Central
operation on service requests.
Step 4: Enabling Template Actions for a Service Request
Apart from providing technicians with the privilege to perform Desktop Central operations, an option to
"Display Install/Uninstall software in the service request details page" should be enabled. Since all
service requests do not require Desktop Central operations, this activity is limited by providing a
Template Action check box in each service item form.
The Template Action option is available under the Rules tab of a service item.
This functionality is available only when Desktop Central 7.0 and above is integrated with
ServiceDesk Plus. If the integration is not established, this option is grayed.
ZOHO Corp. 494