Leading with Emotional Intelligence: Hands-On ... - always yours

xii
CONTENTS
Taking the EI Star Profile Assessment 67
Are You or Your Boss Debilitating? 71
What Is a Debilitating Boss? 72
Disengaged Workers and Their Costs 72
What Employees Want 73
Power of Leadership 73
The Solution: If You or Your Boss Are Debilitating 74
Taking the Derailer Detector 75
Strategic Use of Strengths 78
Star Performer Action Plan 80
CHAPTER TWO: EMOTIONAL SELF-CONTROL
TOOLS AND STRATEGIES 83
What Is the Emotional Self-Control Competency? 84
Emotional Intelligence Research Examples 84
Stress, EQ, and IQ 84
Where Did My IQ Go? 85
Brain Neuroscience: Understanding How the Hijack Happens 86
Famous Fallen Star Hijacks 88
Zinedine Zidane’s Head-Butt 88
Tiger Woods’s Sex Scandal 89
Joe Wilson’s “You Lie!” Outburst 90
Serena Williams’s Outburst 91
Other Famous Hijacks 92
The Coach’s Corner: 8 Strategies for Emotional Self-Control 92
1. Self-Awareness: Are You Predictable? 92
2. Affect Labeling 94
3. The Emotional Audit 96
4. Putting On the Brakes 99
5. Mindfulness 101
6. Shuttling Exercise: Internal and External Awareness 104
7. Identifying Triggers 105
8. Reappraisal 106
Star Performer Action Plan 106