Leading with Emotional Intelligence: Hands-On ... - always yours

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CONTENTS
Star Profile: Paulette Jones, Director of Technical and Strategic
Business Development, NMB Technologies Corporation 143
10 Secrets & Current Practices of Paulette Jones—
Star Performer 144
1. Start the Day with “An Attitude of Gratitude” 144
2. Focused Greeting of People 144
3. Communication 145
4. Red Flag Meetings 145
5. Revenue Gap Meetings 145
6. BAT Teams (Business Acquisition Teams) 146
7. Team Meetings 146
8. Continual Process Review 147
9. Valuing Staff 147
10. Humor 147
The Coach’s Corner: 23 Strategies for Teamwork
and Collaboration 148
1. Shared Vision 149
2. Trust Among Members 150
3. Expectations and Guidelines 150
4. Communication Skills and Conflict Resolution 151
5. Systems Thinking 152
6. Personal Leadership 152
7. Appreciation of Differences 153
8. Accountability and Consequences 154
9. Ongoing Learning and Recognition 154
10. Mentor Others 155
11. Meeting Mastery and Meeting Menace 155
12. Snapshot Management: “The One-Hand Rule” 158
13. Meeting Menace Checklist 160
14. Team Meetings 162
15. Guidelines for Running a Great Meeting 164
16. How to Establish Roles Within a Team Meeting 164
17. “Stand-Ups”—Short Team Meetings 165
18. The Meeting Checklist 166