Leading with Emotional Intelligence: Hands-On ... - always yours

INTRODUCTION 7
Great leaders, like superior coaches, know their players and
need to have access to specific strategies to increase Star Performance.
Whether you are a CEO, manager, coach, trainer, or consultant,
Leading with Emotional Intelligence is the official hands-on
guide that takes you and your team to the leading edge.
Some of the practices in this book were developed over the many
years I worked closely with a variety of executive clients; others
were gleaned from organizational, success, and peak performance
literature. They are listed under Coach’s Corner. Filled with specifically
designed resources, tools, strategies, stories, and practices,
Leading with Emotional Intelligence informs and inspires you to
increase your Emotional Intelligence. It also features a selection of
what I call “Star Profi les.” These condensed interviews with important
leaders illustrate a set of principles and practices that help each
Star shine in one or more areas of Emotional Intelligence. Often Stars
are not cognizant of exactly what they are doing that makes them so
effective, and through the interview process these actions became
more visible.
Leading with Emotional Intelligence focuses on six of the 20
key competencies of Emotional Intelligence: Emotional Self-Control,
Self-Confidence, Teamwork and Collaboration, Developing Others,
Communication, and Empathy. A competency is a learned ability, and
each one contributes uniquely to making a leader more effective. I
have chosen to focus on these six competencies because they are
the ones I fi nd executives consistently want to master fi rst. I also
believe these six competencies give leaders tools that not only help
them but also guide and inspire those they lead. (See page 25 for
the list of 20 competencies.)
EI VS. IQ
“Emotional Intelligence” was fi rst coined in 1990 by Peter Salovey
and John Mayer and became popularized by Daniel Goleman in his
1995 book, Emotional Intelligence. “Emotional Quotient,” or EQ,
was first termed by Dr. Reuven Bar-On in 1985. There was a time when