Leading with Emotional Intelligence: Hands-On ... - always yours

COMMUNICATION AND EMPATHY TOOLS AND STRATEGIES 257
ACTIONS: REVIEW DAVIES’S CURRENT PRACTICES
Looking at Davies’s current practices, what practices can you
incorporate to become a Star Performer in Communication?
Which ones do you want to add to your Star Performer Action
Plan?
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THE COACH’S CORNER: 12 STRATEGIES FOR ENHANCING COMMUNICATION
AND EMPATHY
Below are 12 proven strategies that you can use to improve your
communication and empathy. Every leader has to communicate to
get his or her points across. Stars have a set of tools that they use
judiciously to be effective. Below are key strategies I teach to executives
to incorporate into their daily routines. As you read through
the list, be aware of what you are already doing and what actions or
micro-initiatives you could do more of.
Communication is important to all of us, but leaders especially
need to be understood and to have empathy for others. Here
are eight of the basic premises that make this such a challenging
endeavor:
1. You are always communicating, even
if you are not saying anything.
2. Everything you say counts. There
are no second attempts, editing, or
deleting of what you say.
3. When your words leave your mouth,
you have no control over how they
are going to be interpreted.
Everything
you say counts.
There are no
second attempts,
editing, or
deleting of
what you say.