Leading with Emotional Intelligence: Hands-On ... - always yours

NOTES 319
86. M. Buckingham, The One Thing You Need to Know (New York: Free Press,
2005).
87. J. Zenger and J. Folkman, The Extraordinary Leader (New York: McGraw-Hill,
2002).
88. C. Flora, “Mirror Mirror: Seeing Yourself as Others See You,” Psychology Today,
June 2005.
89. C. Cherniss and D. Goleman, The Emotionally Intelligent Workplace (San Francisco:
Jossey-Bass, 2001).
90. www.keepem.com (accessed 2005).
91. J. Krueger and E. Killhan, “Why Dilbert Is Right,” Gallup Management Journal,
March 9, 2006.
92. “Positivity Increases Productivity,” Gallup Management Journal, July 8, 2004.
93. Hay Group, Inventory of Leadership Styles and Organizational Climate Survey
Certification material (Boston, MA: 2003).
94. J. Zenger and J. Folkman, The Extraordinary Leader (New York: McGraw-Hill,
2002).
95. Ibid., 5.
96. Ibid., 187–188.
97. M. Buckingham, The One Thing You Need to Know (New York: Free Press,
2005).
CHAPTER TWO
1. D. Goleman, Working with Emotional Intelligence (New York: Bantam Books,
1998).
2. Ibid.
3. Ibid.
4. C. Cherniss and D. Goleman, The Emotionally Intelligent Workplace (San Francisco:
Jossey-Bass, 2001).
5. H. L. Thompson, “Emotional Intelligence, Stress, and Catastrophic Leadership
Failure,” in Handbook for Developing Emotional and Social Intelligence, ed.
M. Hughes, H. L. Thompson, and J. B. Terrell (San Francisco: Pfeiffer, 2009).
6. Ibid.
7. Ibid.
8. D. Rock, Your Brain at Work (New York: HarperCollins, 2009).
9. H. L. Thompson, “Emotional Intelligence, Stress, and Catastrophic Leadership
Failure,” in Handbook for Developing Emotional and Social Intelligence, ed.
M. Hughes, H. L. Thompson, and J. B. Terrell (San Francisco: Pfeiffer, 2009).
10. D. Rock, Your Brain at Work (New York: HarperCollins, 2009).
11. www.cnnpolitics.com (accessed September 2009).
12. J. Freedman and T. Everett, A Business Case for Emotional Intelligence, 2nd ed.
(Freedom, CA: Six Seconds Publishing, 2008).