Leading with Emotional Intelligence: Hands-On ... - always yours

DEVELOPING OTHERS TOOLS AND STRATEGIES 201
and report on books such as Stephen Covey’s The 7 Habits of Highly
Effective People. He also has his players attend diversity training
so that they can appreciate the differences in their teammates as
well as in other people who will show up in the rest of their lives.
A highlight of the year was the afternoon spent with the late,
legendary Coach John Wooden of UCLA. Coach Wooden and the
players exchanged questions and he read poetry to them. Wooden
discussed his Pyramid of Success, which has 15 building blocks,
many identical to the EI competencies, such as confidence, team
spirit, self-control, initiative, industriousness, conscientiousness,
cooperation, and loyalty.
Wooden’s principles are evident in all of his actions. During one
of the meetings, he received two phone calls. One was from Roone
Arledge, the creator of ABC Monday Night Sports as well as the ABC
news division. Coach Wooden let the call go directly into voicemail
because he didn’t want to interrupt his visit with the players. The
second call was from his granddaughter. He jumped up to answer
that one!
BUSINESS APPLICATION
• As an employee, do you have specific ideas on what training
and education you want?
• As a leader, what learning do you provide for your employees?
• How are you checking in with your employees to reinforce
and hold them accountable? (As their leader, your support
for their training is the key to their retention and application
of the training.)
• Do you pass along articles or books you think would be
helpful to your employees?
9. TIMELY FEEDBACK
According to the EI competency model, Stars give timely feedback
and act as mentors. Coach French quotes a study that charts