Leading with Emotional Intelligence: Hands-On ... - always yours

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CONTENTS xv Experiential Teambuilding Exercises 167 19. “Nails” Teambuilding Activity 173 20. “Performance and Accountability” Teambuilding Activity 177 21. “Expectations” Activity 180 22. Team Assessment 182 23. Teamwork Ingredients Survey 184 Star Performer Action Plan 186 CHAPTER FIVE: DEVELOPING OTHERS TOOLS AND STRATEGIES 189 What Is the Developing Others Competency? 189 Emotional Intelligence Research Examples 189 Star Profile: Mark French, University of California at Santa Barbara (UCSB) Retired Head Coach, Women’s Basketball Team 191 13 Secrets & Current Practices of Mark French— Star Performer 194 1. Leader’s Point of View (POV): Basketball as a Metaphor for Life 195 2. Practice 195 3. Bonding and Team Meetings 196 4. Recruiting Stars 197 5. Building Effective Relationships 198 6. Self-Assessments and Goal Setting 199 7. One-on-Ones 200 8. Supportive Learning 200 9. Timely Feedback 201 10. Focus on Strengths 202 11. Take Personal Responsibility 203 12. Performance Review 204 13. Briefings Before and After the Game 205 The Coach’s Corner: 11 Strategies for Developing Others 207 1. Hiring Stars: Emotionally Intelligent Leaders Are More Likely to Be Hired and Become Stars 207
xvi CONTENTS 2. Behavioral Question List 208 3. One-on-One Meetings 222 4. Soaring with Strengths 226 5. Input + 1 228 6. Circle of Influence 229 7. Performance = Potential − Interferences, or P = P − I 232 8. Delegation 233 9. Coaching for Performance 235 10. Scaling Questions 238 11. Development First 240 Star Performer Action Plan 242 CHAPTER SIX: COMMUNICATION AND EMPATHY TOOLS AND STRATEGIES 245 What Is the Communication Competency? 245 Emotional Intelligence Research Examples 246 Star Profile: John Davies, CEO and Founder, Davies Public Relations 246 11 Secrets & Current Practices of John Davies— Star Performer 249 1. Touch the Heart 249 2. Understand What People Want 249 3. Find Your Passion 249 4. Find Your Uniqueness 251 5. Read People 251 6. Acknowledge/Do Not Offend 252 7. Summarize and Integrate 253 8. Be Prepared 253 9. Training and Personal Growth 253 10. Quality in All 254 11. Finding the “Needle in the Haystack” 255 The Coach’s Corner: 12 Strategies for Enhancing Communication and Empathy 257 1. Empathy Skills 258 2. Listening and Rapport-Building Skills 264
Page 2 and 3: PRAISE FOR LEADING WITH EMOTIONAL I
Page 4 and 5: “Leading with Emotional Intellige
Page 6 and 7: “Dr. Reldan Nadler has provided a
Page 8 and 9: LEADING WITH EMOTIONAL INTELLIGENCE
Page 10 and 11: This book is dedicated to Martin S.
Page 12 and 13: CONTENTS PREFACE ACKNOWLEDGMENTS IN
Page 14 and 15: CONTENTS xiii CHAPTER THREE: SELF-C
Page 18 and 19: CONTENTS xvii 3. White Space Issues
Page 20 and 21: PREFACE As a psychologist doing exe
Page 22 and 23: ACKNOWLEDGMENTS Iwould like to firs
Page 24 and 25: INTRODUCTION WHY EMOTIONAL INTELLIG
Page 26 and 27: INTRODUCTION 3 All of us have exper
Page 28 and 29: INTRODUCTION 5 LEADERS’ CONSEQUEN
Page 30 and 31: INTRODUCTION 7 Great leaders, like
Page 32 and 33: INTRODUCTION 9 ativity, and decisio
Page 34 and 35: INTRODUCTION 11 the Emotional Quoti
Page 36 and 37: INTRODUCTION 13 all point to the pa
Page 38 and 39: INTRODUCTION 15 ▲ What can I do a
Page 40 and 41: CHAPTER ONE ARE YOU A STAR PERFORME
Page 42 and 43: ARE YOU A STAR PERFORMER OR JUST AV
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ARE YOU A STAR PERFORMER OR JUST AV
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CHAPTER TWO EMOTIONAL SELF-CONTROL
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EMOTIONAL SELF-CONTROL TOOLS AND ST
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CHAPTER THREE SELF-CONFIDENCE TOOLS
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SELF-CONFIDENCE TOOLS AND STRATEGIE
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CHAPTER FOUR TEAMWORK AND COLLABORA
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TEAMWORK AND COLLABORATION TOOLS AN
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CHAPTER FIVE DEVELOPING OTHERS TOOL
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DEVELOPING OTHERS TOOLS AND STRATEG
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CHAPTER SIX COMMUNICATION AND EMPAT
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COMMUNICATION AND EMPATHY TOOLS AND
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CHAPTER SEVEN THE GAME PLAN Great l
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THE GAME PLAN 305 • Key executive
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THE GAME PLAN 307 4. Success Rules:
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THE GAME PLAN 309 10. Focus on Stre
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THE GAME PLAN 311 5. What will keep
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THE GAME PLAN 313 MONTH: YEAR: WEEK
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NOTES INTRODUCTION 1. W. Bennis,
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NOTES 317 24. M. Buffett and D. Cla
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NOTES 319 86. M. Buckingham, The On
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NOTES 321 CHAPTER FOUR 1. H. A. Elf
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BIBLIOGRAPHY Alexander, J. “From
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BIBLIOGRAPHY 325 Everts, D. “Carl
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BIBLIOGRAPHY 327 Maslow, A. Toward
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ADDITIONAL RESOURCES The following
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ADDITIONAL RESOURCES 331 EQ Univers
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INDEX Accountability and consequenc
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INDEX 335 Derailers of Bill Clinton
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INDEX 337 Le Doux, Joseph, 86 Leade
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INDEX 339 eight strategies for, 92-
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ABOUT THE AUTHOR Dr. Reldan S. Nadl
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HOW TO ENGAGE THE AUTHOR TO BRING E
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Go to our website for more informat
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