Leading with Emotional Intelligence: Hands-On ... - always yours

322 NOTES
6. B. K. Pilling and S. Eroglu, “An Empirical Examination of the Impact of
Salesperson Empathy and Professionalism and Mercantile Salability on Retail
Buyers’ Evaluations,” Journal of Personal Selling and Sales Management 14, no.
1 (1994): 55–58.
7. C. M. Steele, “A Threat in the Air: How Stereotypes Shape Intellectual Identity
and Performance,” American Psychologist 52 (1997): 613–629.
8. G. Combs and J. Freedman, Symbol, Story and Ceremony: Using Metaphor in
Individual and Family Therapy (New York: W. W. Norton and Company, 1990).
9. Ibid.
10. J. L. Luckner and R. S. Nadler, Processing the Experience (Dubuque, IA: Kendall/Hunt
Publishing, 1997).
11. M. A. Gass, Book of Metaphors: A Descriptive Presentation of Metaphors for
Adventure Activities, vol. 2 (Dubuque, IA: Kendall/Hunt Publishing, 1995), xv.
12. G. Combs and J. Freedman, Symbol, Story and Ceremony (New York: W. W.
Norton and Company, 1990).
13. M. Buckingham, “Great Managers Understand Their People,” Working Knowledge
(Cambridge, MA: Harvard Business School, April 11, 2005).
14. A. Robbins, Anthony Robbins’ Powertalk: Strategies for Lifelong Success audiocassette
(Robbins Research International, 1996).
15. P. Senge, C. Roberts, R. Ross, B. Smith, and A. Kleiner, The Fifth Discipline
Fieldbook: Strategies and Tools for Building a Learning Organization (New
York: Doubleday, 1994).
16. L. Ellinor and G. Gerard, Dialogue: Rediscovering the Transforming Power of
Conversation (New York: John Wiley and Sons, 1998).
17. P. Senge, C. Roberts, R. Ross, B. Smith, and A. Kleiner, The Fifth Discipline
Fieldbook (New York: Doubleday, 1994).
CHAPTER SEVEN
1. C. Cherniss and D. Goleman, The Emotionally Intelligent Workplace (San Francisco:
Jossey-Bass, 2001).
2. J. Zenger and J. Folkman, The Extraordinary Leader (New York: McGraw-Hill,
2002).
3. Ibid.
4. Hay Group, Inventory of Leadership Styles and Organizational Climate: Survey
Certification material (Boston, MA: 2003).
5. T. Rath and D. O. Clifton, How Full Is Your Bucket? (New York: Gallup Press,
2004).
6. Department of Labor, “Study on Job Satisfaction and Productivity,” 1988.
7. Six Seconds website, 6seconds.org (accessed 2004).
8. Ibid.
9. J. B. Leslie and E. Van Velsor, A Look at Derailment Today: North America and
Europe (Greensboro, NC: Center for Creative Leadership, 1996).
10. Center for Creative Leadership, ccl.org (accessed 2003).