Leading with Emotional Intelligence: Hands-On ... - always yours

198 LEADING WITH EMOTIONAL INTELLIGENCE
“special admits,” support available, and the overall grade point
averages. Understanding Coach French’s philosophy or point of view
(POV) is important. Many times he is the differentiator who influences
the recruit to select UCSB.
The home visit is the playoff game for using Emotional Intelligence.
Reading their audience, coming prepared, using empathy,
asking questions, having a good give-and-take, inspiring the family,
building bonds, and developing a trusting relationship are paramount
in this game. Getting their recruits to enroll at UCSB is the
ultimate win.
BUSINESS APPLICATION
• What kind of Stars do you need in your organization?
• Is your interviewing and hiring method as clear and practiced
as Coach French’s?
• What do you need to do to enhance your process of hiring
Stars?
• How capable are you at understanding the needs of new
employees and providing challenging positions to meet their
needs?
• Are you able to paint the picture of what your culture is like
and what is expected of them as employees? (Strategies for
hiring are found in the Coach’s Corner on page 207.)
5. BUILDING EFFECTIVE RELATIONSHIPS
Coach French understands that to develop his players he needs
to build a relationship with them. One solid way to do so is to act as
a mentor, one of the Star competencies. French states that women
often defi ne having a good relationship with him as “Knowing he is
someone I can talk to.” This description is far different from what
male basketball players fi nd important, such as top-notch facilities,
details about the schedule, and being informed about the amount of
playing time they will have.