Leading with Emotional Intelligence: Hands-On ... - always yours

CHAPTER ONE
ARE YOU A STAR PERFORMER
OR JUST AVERAGE?
Why be a Star Performer? Research has shown that
Stars, those who fall in the top 10% of performance,
produce twice as much revenue for the organization
as managers in the 11 th through 89 th percentiles. 1 The
90 th percentile is a “tipping point” where the amount of change in
performance is drastic. Imagine if you had the strategies and plays
to move yourself and your team into the top 10%.
This chapter gives an overview of basic concepts and practical
applications of Emotional Intelligence to be a Star Performer, illustrated
by a collection of Star Profi les, interviews, coaching tips, and
analyses of well-known Star Performers such as Warren Buffett,
President Bill Clinton, Meg Whitman (past CEO of eBay), Jeffrey
Immelt (CEO of GE), and USC and NFL Seattle Seahawks football
coach Pete Carroll, plus many more. You will learn more about why
it is so important for leaders to develop their EI and how you and
your direct reports or clients can develop it as well. Chapters 2
through 6 will build on this foundation with more in-depth discussion
of the four cluster areas of EI and the key competencies necessary
to be a Star.
An EI assessment called the “EI Star Profi le” is included to
help you and your direct reports gauge your current abilities. The
influence of leaders is depicted in the section “Are You or Your Boss
Debilitating?” Following that is the Derailer Detector assessment
to identify in yourself or in other key players behavior that may
lead to derailment. You are also invited to complete your own Star
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